For those of us involved in sending people abroad for many years, it is impossible to escape the dreaded call about an accident involving one or more of your volunteers or teachers.  In my 35 years of doing this work, I've been on the receiving end of such calls three times.  When I mention these calls in meetings, someone always suggests that one every ten years isn't so bad.  And if you've been the one picking up the telephone in the middle of the night to hear the news that someone is injured, or worse, even one in your lifetime is one too many.